This Privacy Policy describes how Grip For You (“Grip For You,” “we,” “us” or “our”) collects, uses, shares and protects personal information when you visit gripforyou.com, purchase a product, contact us, submit a custom request, interact with our marketing or otherwise use our services.
By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.
Personal Information We Collect
The information we collect depends on how you interact with Grip For You.
When you visit our website, certain information may be collected automatically about your device and browsing activity. This may include your IP address, browser type, device type, operating system, time zone, pages viewed, referring pages, approximate location, interactions with the website and information collected through cookies or similar technologies.
When you purchase or attempt to purchase a product, we may collect information such as your name, email address, phone number, billing address, shipping address, order details and information necessary to process your payment.
Complete payment card information may be handled directly by our payment processors rather than stored by Grip For You.
If you contact us about a custom project, collaboration or other inquiry, we may also collect information you voluntarily provide, including company or brand information, logos, artwork, project details, photographs, references, quantities, product preferences and communications relating to the project.
Information You Provide to Us
You may provide personal information when you place an order, subscribe to communications, submit a contact form, request a custom product, communicate with us by email, participate in a promotion, interact with us through social media or otherwise contact Grip For You.
You are not required to provide personal information unless it is necessary to receive a particular product or service. However, we may be unable to process an order or provide certain services without the information required to complete the transaction.
Automatically Collected Information
When you interact with our website, we or our service providers may automatically collect information using cookies, pixels, tags, log files and similar technologies.
This information may include how you arrived at the website, the pages or products you viewed, the length of your visit, links you clicked, browser and device information and other information about how you interact with the Services.
We may use this information to operate the website, understand customer behaviour, improve the user experience, identify technical problems, protect against fraud and evaluate the performance of our marketing.
Cookies
Cookies are small data files that may be stored on your browser or device when you visit a website.
We may use cookies and similar technologies to enable website functionality, remember preferences, understand how visitors use the website, maintain shopping-cart functionality, support checkout, improve performance and measure marketing or advertising activity.
Some cookies may be placed by third-party service providers that help us operate our website or provide analytics, advertising, payment or other services.
You may be able to restrict or disable cookies through your browser settings. Disabling certain cookies may affect website functionality or prevent some features from working properly.
How We Use Personal Information
Grip For You may use personal information to provide and improve our Services and operate our business.
This includes processing and fulfilling orders, arranging shipping, providing order confirmations, communicating with customers, responding to questions, providing customer support, processing custom-product requests and managing collaborations.
We may also use information to prevent fraud, protect the security of our Services, maintain business and transaction records, comply with legal obligations and improve our website, products, marketing and customer experience.
Where permitted and consistent with your communication preferences, we may use your contact information to send updates, product information, announcements, promotions or other marketing communications.
Orders and Payment Processing
When you place an order, information necessary to complete the transaction may be provided to service providers involved in processing payments, detecting fraud, fulfilling orders and delivering products.
Payment information may be processed by third-party payment providers. These providers operate under their own privacy policies and security practices.
Grip For You generally uses payment information only to the extent necessary to process, manage or resolve transactions.
Custom Orders and Collaborations
If you contact Grip For You regarding a custom project or collaboration, we may retain information relating to that project.
This can include correspondence, contact information, company information, design references, logos, artwork, product specifications, pricing discussions, invoices, proofs, approvals and production information.
We use this information to communicate with you, develop the project, prepare designs or quotations, produce approved products, maintain records and manage our business relationship.
How We Share Personal Information
Grip For You does not sell your personal information in the ordinary meaning of selling customer information for money.
We may share personal information with service providers where necessary to operate our business and provide our Services. These service providers may include website hosting providers, e-commerce platforms, payment processors, shipping carriers, analytics providers, customer-service platforms, email providers, marketing providers, professional advisers and technology providers.
We provide these parties with information only to the extent reasonably necessary for the applicable service.
We may also disclose information when reasonably necessary to comply with applicable law, regulations, court orders, subpoenas or other lawful requests, to enforce our agreements, investigate fraud or protect the rights, property or safety of Grip For You, our customers or others.
E-Commerce and Website Providers
Grip For You may rely on third-party technology providers to host or operate portions of its website, online store, checkout process or customer experience.
Those providers may process information relating to website visits, orders, payments and customer activity in accordance with their own privacy policies.
We encourage you to review the privacy policies of services you interact with when completing online transactions.
Analytics
We may use analytics tools or similar technologies to understand how visitors use our website.
Analytics information can help us understand which pages are visited, where website traffic originates, how visitors navigate the site, how long visitors remain on particular pages and whether marketing campaigns are effective.
The information collected through analytics may include device, browser, IP-address and usage information.
Marketing and Advertising
We may use information about your interactions with Grip For You to understand the effectiveness of our marketing and to provide communications or advertising that may be more relevant to customers.
Third-party advertising or social-media platforms may use cookies, pixels or similar technologies in connection with advertising campaigns.
Depending on your location and the applicable service, you may be able to control personalized advertising through your browser, device, advertising-platform settings or consent preferences.
Email Communications
If you subscribe to promotional emails or otherwise consent to marketing communications, Grip For You may send you information relating to products, releases, projects, promotions or brand updates.
You may unsubscribe from promotional emails using the unsubscribe option included in those communications where available.
Even if you unsubscribe from marketing emails, we may still send non-promotional communications when necessary, including order confirmations, shipping information, customer-service messages or communications relating to an active custom project.
Social Media
If you interact with Grip For You through social media, information about that interaction may also be processed by the applicable social-media platform.
Information you choose to make public on social media may be visible to Grip For You and other users.
Social-media platforms operate independently and maintain their own privacy policies. We encourage you to review the privacy and account settings of any platform you use.
User-Submitted Content
If you voluntarily send us photographs, reviews, testimonials, design references, feedback or other materials, we may retain that information as part of our communications with you.
Submitting content does not automatically grant Grip For You unlimited rights to use it publicly. Where appropriate, we may request separate permission before reposting or using customer-created content for marketing.
Information contained in customer-supplied artwork or custom projects may also be retained as reasonably necessary to complete the project and maintain appropriate business records.
Fraud Prevention and Security
We may use personal and transaction information to identify potentially fraudulent, abusive or unauthorized activity.
This may include evaluating payment information, IP addresses, order history, billing and shipping information or other transaction-related information.
Where reasonably necessary, information may be shared with payment processors, financial institutions, fraud-prevention providers, service providers or appropriate authorities.
Business Transfers
If Grip For You is involved in a merger, acquisition, financing, restructuring, sale of assets or similar business transaction, personal information may be transferred as part of that transaction where permitted by law.
Any successor organization receiving personal information will be required to handle that information in accordance with applicable privacy obligations.
Data Retention
Grip For You retains personal information only for as long as reasonably necessary for the purposes for which it was collected and for legitimate operational, accounting, legal, tax, fraud-prevention and recordkeeping purposes.
For example, we may retain order information after an order has been completed so that we can maintain transaction records, respond to customer questions, process potential returns or disputes and comply with legal requirements.
Custom-project correspondence and production records may also be retained when reasonably necessary for ongoing or future project reference.
Data Security
Grip For You takes reasonable administrative, organizational and technical measures designed to protect personal information against unauthorized access, disclosure, alteration, misuse or loss.
However, no online transmission or storage system can be guaranteed to be completely secure. As a result, we cannot guarantee the absolute security of information transmitted through the internet or stored electronically.
Customers are encouraged to protect their own devices, passwords and account information.
International Processing
Grip For You is based in Canada, but some service providers we use may operate or store information in other countries, including the United States.
As a result, personal information may be processed or stored outside your province, territory or country of residence and may become subject to the laws of the jurisdiction where it is processed.
Where required, we take reasonable measures to ensure that third-party processing is handled in accordance with applicable privacy requirements.
Your Privacy Rights
Depending on where you live, you may have rights regarding personal information held about you.
These rights may include requesting access to personal information, asking us to correct inaccurate information, withdrawing consent where processing is based on consent, requesting deletion in certain circumstances or asking questions about how your information has been used or disclosed.
Certain information may need to be retained where required by law or where we have another lawful reason to maintain it.
To make a privacy request, contact hi@gripforyou.com. We may need to verify your identity before completing certain requests.
Canadian Privacy Rights
Grip For You operates in Canada and handles personal information in accordance with applicable Canadian privacy requirements.
Where consent is required, you may withdraw that consent subject to legal or contractual restrictions and reasonable notice.
You may contact us if you would like information about the personal information we maintain about you or our privacy practices.
European and United Kingdom Users
Where applicable law provides additional privacy rights, individuals in the European Economic Area or United Kingdom may have rights relating to access, correction, deletion, restriction, portability or objection to certain processing activities.
Where we process personal information to fulfill an order or other agreement, the processing may be necessary to perform our contract with you. In other circumstances, processing may be based on consent, legitimate business interests or another lawful basis.
If personal information is transferred outside your jurisdiction, it may be processed in Canada, the United States or other countries where our service providers operate.
Children
Grip For You's website and Services are not specifically directed to children.
We do not knowingly seek to collect personal information from children who are below the age at which they may legally provide consent under applicable law.
If you believe that a child has provided personal information to us improperly, please contact hi@gripforyou.com.
Third-Party Websites
Our website may contain links to websites or services operated by other organizations.
Grip For You is not responsible for the privacy practices, security, content or policies of third-party websites.
We encourage you to review the privacy policy of any third-party website before providing personal information.
Changes to This Privacy Policy
Grip For You may update this Privacy Policy from time to time to reflect changes to our business, website, technology, privacy practices or legal requirements.
The updated policy will be posted on the website and the “Last Updated” date at the top of this page will be changed accordingly.
We encourage you to review this page periodically.
Contact Us
For questions about this Privacy Policy, our privacy practices or personal information associated with you, please contact:
Grip For You
gripforyou.com
hi@gripforyou.com
Ontario, Canada